Privacy Policy

Last Updated: March 17, 2026

This Privacy Policy explains how [Your Company Name] (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, place an order, create an account, contact our customer service team, or otherwise use our website and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our Services.

1. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we may also provide additional notice.

We encourage you to review this page periodically to stay informed about how we handle personal information.

2. Information We Collect

The information we collect depends on how you interact with our Services.

Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our website, you may provide information such as:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account login information
  • Order and transaction details
  • Product preferences and shopping activity
  • Information submitted through customer service communications
  • Information you provide when participating in reviews, promotions, or other website features

Please do not submit unnecessary sensitive personal information through our website or customer service channels.

Payment Information

When you make a purchase, payment information may be processed by third-party payment providers.

Depending on the payment method you choose, these providers may collect information such as payment card details, billing information, or other information required to authorize and complete your transaction.

We generally do not directly store complete payment card numbers on our systems.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • General geographic information derived from technical data
  • Pages viewed
  • Products viewed
  • Referring pages
  • Time spent on our website
  • Website interaction information
  • Other technical or usage information

We may use cookies, pixels, tags, and similar technologies to collect this information.

3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Arranging delivery and shipment
  • Providing customer support
  • Managing customer accounts
  • Processing returns, refunds, and exchanges
  • Communicating with you about orders and services
  • Responding to questions and requests
  • Improving our website and products
  • Understanding how visitors use our website
  • Detecting and preventing fraud or unauthorized activity
  • Maintaining website security
  • Sending promotional communications where permitted
  • Personalizing website content and shopping experiences
  • Complying with applicable legal and regulatory requirements
  • Protecting our rights, customers, website, and business

We only use personal information for purposes that are reasonably related to our business activities and permitted by applicable law.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate, maintain, and improve our website.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember account or website preferences
  • Understand website traffic
  • Measure website performance
  • Improve website functionality
  • Understand customer interactions
  • Provide relevant content or advertising where permitted

Most web browsers allow you to control cookies through browser settings. You may choose to block or delete certain cookies, although doing so may affect some website functions.

Where legally required, we may provide additional cookie controls or consent mechanisms.

5. Information From Third Parties

We may receive information from third-party companies that help us operate our business.

These may include:

  • Payment processing providers
  • Shipping and fulfillment providers
  • E-commerce and website service providers
  • Customer support platforms
  • Analytics providers
  • Marketing and advertising service providers
  • Fraud prevention services
  • Other business service providers

Information received from third parties may be combined with information collected directly from you when reasonably necessary to provide our Services.

6. How We Share Information

We may disclose personal information to selected third parties when necessary to operate our business and provide our Services.

These parties may include:

Service Providers

We may share information with companies that provide services such as payment processing, hosting, order fulfillment, shipping, customer support, analytics, fraud prevention, and technical support.

These providers generally receive only the information reasonably necessary to perform their services.

Business and Marketing Partners

Where permitted by law, we may work with business or marketing partners to provide promotions, advertising, analytics, or other services.

Where required, we will provide appropriate choices or consent mechanisms regarding these activities.

Legal and Regulatory Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law
  • Respond to valid legal requests
  • Protect our rights or property
  • Prevent fraud or abuse
  • Protect the safety of customers or others
  • Investigate suspected unlawful activity
  • Enforce our policies or agreements

Business Transactions

If our business is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

7. Third-Party Services

Our website may rely on third-party services to support functions such as payments, website hosting, analytics, shipping, customer support, advertising, and other business operations.

These third parties may process information according to their own privacy policies.

We recommend reviewing the privacy notices of third-party services when you interact with their platforms or services.

8. Third-Party Links

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

When you leave our website, we recommend reviewing the privacy policy of the website you visit.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security of your information.

If you believe your account or personal information has been compromised, please contact us promptly.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide our Services
  • Maintain customer accounts
  • Resolve disputes
  • Maintain business records
  • Meet legal or regulatory requirements
  • Prevent fraud
  • Enforce applicable agreements

The length of time information is retained may vary depending on the type of information and the reason it was collected.

11. Children’s Privacy

Our Services are not intended for children under the age permitted by applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access: Request information about the personal information we hold about you.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Delete: Request deletion of certain personal information.
  • Right to Data Portability: Request a copy of certain information in a portable format.
  • Right to Restrict Processing: Request that certain processing activities be restricted.
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent.
  • Right to Opt Out: Opt out of certain marketing, advertising, or data-sharing activities where applicable.
  • Right to Appeal: Where provided by applicable law, appeal a decision concerning your privacy request.

These rights may be subject to limitations and exceptions under applicable law.

To exercise a privacy right, please contact us using the information provided in the “Contact Us” section below.

We may need to verify your identity before completing certain requests.

13. Marketing Communications

If you subscribe to our promotional communications, we may send you information about products, promotions, offers, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the message.

Even if you opt out of promotional communications, we may continue to send necessary transactional or service-related messages, such as order confirmations, shipping updates, account notices, or responses to customer service requests.

14. Do Not Track and Privacy Signals

Some browsers and devices provide privacy preference signals.

Where required by applicable law, we will process recognized privacy preference signals in accordance with the requirements applicable to our business and your location.

Browser-based privacy settings may not affect every type of data collection or processing.

15. International Data Transfers

Depending on where you live and where our service providers operate, your personal information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

16. California Privacy Rights

If you are a California resident, California privacy laws may provide additional rights concerning your personal information.

Depending on the circumstances, these rights may include the ability to request access to, correction of, or deletion of personal information, as well as rights concerning certain forms of sharing or targeted advertising.

We will handle verified privacy requests in accordance with applicable California law.

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can review your concern.

Depending on your location, you may also have the right to submit a complaint to the relevant privacy or data protection authority.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Email: support@leatherman
Address: [Leatherman Tool Group Inc
12106 NE Ainsworth Circle
Portland, Oregon 97220, USA]
United States

We will review privacy inquiries and respond within the timeframe required by applicable law.